Interpersonal Communication
Interpersonal Communication
1 – Conversing with Ease
Time: 10 – 14 minutes
Objectives:
- Identify techniques to use in conversing with strangers.
- Recognize different levels of conversation.
- Initiate a conversation with a stranger.
- Use open-ended questions to solicit information for further conversation.
2 – The Successful Negotiator
Time: 10 – 14 minutes
Objectives:
- Employ win/win negotiating strategies to achieve your goals.
- Enjoy the benefits of win/win negotiating.
3 – Diffusing Verbal Criticism
Time: 10 – 14 minutes
Objectives:
- Respond non-defensively to verbal criticism.
- Employ a five-step method to identify the problem, diffuse the attack and arrive at a solution.
4 – The Coach
Time: 10 – 14 minutes
Objectives:
- Determine reasons for someone’s substandard performance.
- Coach the person to improved performance.
5 – Asserting Yourself Effectively
Time: 10 – 14 minutes
Objectives:
- Enjoy the mental and physical benefits of being assertive.
- Emply the four-step method for addressing a problem and asking for help.
- Overcome resistance to your requests.