Interpersonal Communication

1 – Conversing with Ease
Time: 10 – 14 minutes

Objectives:

  • Identify techniques to use in conversing with strangers.
  • Recognize different levels of conversation.
  • Initiate a conversation with a stranger.
  • Use open-ended questions to solicit information for further conversation.

2 – The Successful Negotiator
Time: 10 – 14 minutes

Objectives:

  • Employ win/win negotiating strategies to achieve your goals.
  • Enjoy the benefits of win/win negotiating.

3 – Diffusing Verbal Criticism
Time: 10 – 14 minutes

Objectives:

  • Respond non-defensively to verbal criticism.
  • Employ a five-step method to identify the problem, diffuse the attack and arrive at a solution.

4 – The Coach
Time: 10 – 14 minutes

Objectives:

  • Determine reasons for someone’s substandard performance.
  • Coach the person to improved performance.

5 – Asserting Yourself Effectively
Time: 10 – 14 minutes

Objectives:

  • Enjoy the mental and physical benefits of being assertive.
  • Emply the four-step method for addressing a problem and asking for help.
  • Overcome resistance to your requests.